Question 1

(VEN) Acceptable Documents for Identity, Address, and Legal Entity Verification in Venezuela

Accepted Answer

Ensure compliance with these guidelines to avoid any delays in setting up your account.

General Requirements

Document Format:

Scans and copies must be in PDF format and directly derived from the original document.
Photos of physical documents must be original and unprocessed in JPEG or PNG format.
Screenshots are not accepted.
If submitting through the API, include the document_back parameter for documents requiring both front and back images.

Image Quality:

Photos and scans of Photo IDs must be in color.
Photos of paper documents must be in color, though scans (excluding Photo IDs) may be in black and white.
Ensure documents are clear, legible, and not of low quality.
Documents should not be cropped, and all borders must remain visible.

Document Validity:

Documents must be current and unexpired.
Submit complete documents, including all necessary pages.

Special Note:

If the country of residence is different from the account country, a passport is required.

Accepted Documents in Venezuela

Proof of Identity:

Cédula de Identidad Venezolana (Venezuelan National ID) or Passport.
Venezuelan citizens are encouraged to use their Cédula de Identidad as the primary document.

Proof of Address:

Utility bills (electricity, water, gas), bank statements, or government-issued correspondence.
The address on the document must m

Question 2

Guide to registering in the SIRE

Accepted Answer

Use this guide to register your properties on the SIRE migration platform for Colombia. Beforehand, consider these recommendations:

You'll need a SIRE account for each property you manage, regardless of whether they're located at the same address or have the same RNT.
If you manage the entire building where all the properties are located, then you can request a single account for the entire building.

1- Enter the link https://apps.migracioncolombia.gov.co/sire/public/login.jsf and select the option Registro de Persona que Reporta o Persona Jurídica.

2- Check the accommodation option in the Report Type section:

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Question 3

How do I set minimum or maximum stays?

Accepted Answer

Please follow these simple steps to set minimum or maximum stay:

STEP 1: Go to the Prices section from the Aloha Pro main menu, then select the Base Rates option

STEP 2: Click the drop down menu located in the left column next to the name of the unit you would like to change the base rate of

STEP 3: Click the ellipses on the right located under the Options column and choose Edit from the drop down menu

STEP 4: An Edit Rate pop-up will appear, click the Hide advanced settings button so the Restrictions area appears. Click the right side of the Restrictions tab to access the drop down advanced settings area.

STEP 5: Click the + or - buttons to adjust Minimum and Maximum stay numbers, then click Save. A Confirmation pop-up will appear asking you to review the changes, click Accept button at the bottom to confirm

Question 4

How do I delete an OTA if I no longer want to use it?

Accepted Answer

Please follow these simple steps to delete an OTA that you no longer want to use:

STEP 1: Go to the Channel Manager section in the Aloha Pro main menu, then select the Channels option. Click the Actions drop down menu in the far right column of the platform you want to disconnect from

STEP 2: A small Delete Channel pop-up will appear, click OK to confirm

Question 5

How Do Discount Coupons Work in Aloha?

Accepted Answer

Discount coupons allow you to apply special discounts to reservations made exclusively from the Front-End (FE). When creating a coupon, you can define different rules and conditions to control how and when it can be used.

Below is a clear explanation of each part:

${color}[#000000](Coupon Code)

This is the identifier of the coupon. It must be created manually by you (for example: SUMMER10, DISCOUNT25, etc.).

${color}[#000000](Type of Discount)

You can choose how the discount will be applied:

Fixed amount (e.g., 20 USD off)
Percentage (e.g., 10% off)

${color}[#000000](Usage Limit)

Here you define how many times the coupon can be used in total.

For example:

1 time: one-time coupon
10 times: can be used for 10 different reservations

${color}[#000000](Validity Type)

This defines when the coupon is valid. There are two options:

A. Valid Until

Allows you to set a deadline. After that date, the coupon will no longer be active.

Example: If you select valid until December 31, the coupon will only work up to that day.

B. Valid Between

Allows you to define a specific date range in which the coupon will be valid based on the stay dates of the reservation — not the date the reservation is created.

Example 1 — Coupon is valid

The coupon is valid from December 1 to December 31. Today is September 20. You create a reservation from December 5 to December 10. ➡️ The coupon is valid bec

Question 6

How do I connect to my Airbnb account?

Accepted Answer

Please follow these simple steps to connect your Airbnb account:

| Before starting this connection, make sure to first remove the previous connectivity provider if necessary.

| UNITS MUST BE CREATED IN AIR BNB FIRST, THEN YOU MAY CONNECT THEM TO THE CORRESPONDING UNIT THAT HAS BEEN CREATED IN THE ALOHA PLATFORM.

STEP 1: Go to the Channel Manager section in the Aloha Pro main menu, then select the Channels option. Click Create button.

STEP 2: A Create Channel pop-up will appear, next select the General Settings tab where you will then choose Airbnb from the drop down menu. Fill out the necessary information, then click the red Connect with Airbnb button to log in to your account. Once connected, click Next at the bottom of the pop-up to proceed with the Mapping section to connect each corresponding unit in Airbnb to the ones in Aloha.

Important: If you have different prices based on the number of guests, map the rate plan for the lowest occupancy (e.g., 1 person). You can configure additional charges for extra guests later.

If any rooms remain unpublished after mapping, follow these steps:

Go to the Listings menu.
Select Actions 🔽 and change the status from Unpublished to Published.
Check the Pricing Configuration under Actions 🔽:

Configure each value, such as extra guest charges, cleaning fees,

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