Question 1

Acceptable Documents for Identity, Address, and Legal Entity Verification in Nicaragua

Accepted Answer

If you are using Stripe in Nicaragua, the following documents are required for verifying identity, address, and legal entity. General Requirements

Document Format:

Copies and scans must be in PDF format and taken directly from the original document.
Photos of physical documents must be original and unprocessed in JPEG or PNG format.
Screenshots are not allowed.
For documents with required information on the back side, include the image of the back using the document_back parameter if submitting via the API.

Image Quality:

Photos and scans of Photo IDs must be in color.
Photos of paper documents must be colorful, but scans (other than Photo IDs) may be black and white.
Documents must be clear, legible, and not low-quality.
Ensure the documents are not cropped, and all borders must be visible.

Document Validity:

All documents must be current and unexpired.
Documents must be complete, including all necessary pages.

Special Case:

If the country of residence differs from the country of the account, a passport is required.

Accepted Documents in Nicaragua

Proof of Identity:

Cédula de Identidad (Nicaraguan National ID) or Passport.
Nicaraguan citizens are encouraged to use their Cédula de Identidad as the primary document.

Proof of Address:

Utility bills (electricity, water, gas), bank statements, or government-issued letters.

Question 2

How to Close Availability on Specific Dates for a Channel in Aloha

Accepted Answer

The Close Out function allows you to manage availability for a specific channel (OTA) on selected dates. It's useful for closing availability without affecting other channels or published listings. For example, you can block an entire month on Expedia to focus on direct sales.

What is the Close Out Rule?

The Close Out rule allows you to stop availability for rooms on specific dates for a particular channel, without deactivating overall property availability. It’s ideal for specific sales strategies or occupancy management.

Practical Example:
Suppose you want to block the month of August on Expedia because you will prioritize direct sales. With this feature, you can do this without affecting availability on other OTAs like Booking.com or Airbnb.

Steps to Set Up the Close Out Rule

Access the Daily Rates by Unit Page
Access the "Availability Rules" Option
Click the "Actions" button and select the "Availability Rules" function.
Create a New Rule

Click the "Create" button.
Rule Name: Assign a descriptive name (e.g., "Close Out August Expedia").
Affected Dates: Set the date range you want to block. You can select specific dates or schedule it for future years if needed.
Type: Select Close Out.
Channel: Choose the channel you want to apply the rule to (e.g., Expedia).
Room: Select the rooms you want to block on that channel.

Save the Rule
Once configured,

Question 3

How to obtain your hotel code or SIRE ID

Accepted Answer

The SIRE is the electronic means implemented by the Special Administrative Unit of Colombian Migration to report the entry and exit of foreign citizens in Colombia.

Obtaining the SIRE (Spanish National Registry of Foreigners) is a crucial step for any entity or individual with ties to foreigners in Colombia. This system ensures compliance with immigration regulations and facilitates the management of information on foreigners in the country.
To obtain your SIRE ID:

You must be registered. If you haven't, log in here:

Register in the SIRE

Follow these steps once you have registered:

Access the Colombian Migration portal: Go to the official Colombian Migration website (www.migracioncolombia.gov.co).
Log in to your account: If you've already registered, log in with your username and password in the SIRE section.
Download or view your certificate: Once you're in your profile, you should find an option to download or view your registration certificate. This document typically displays your SIRE ID along with your personal information.
Check the personal information section: If you don't see the ID on the certificate, check your personal information or profile section within the platform; it should also be available there. The ID is located under "Update legal entity information" on the SIRE page.

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Question 4

Guide to registering in the SIRE

Accepted Answer

Use this guide to register your properties on the SIRE migration platform for Colombia. Beforehand, consider these recommendations:

You'll need a SIRE account for each property you manage, regardless of whether they're located at the same address or have the same RNT.
If you manage the entire building where all the properties are located, then you can request a single account for the entire building.

1- Enter the link https://apps.migracioncolombia.gov.co/sire/public/login.jsf and select the option Registro de Persona que Reporta o Persona Jurídica.

2- Check the accommodation option in the Report Type section:

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Question 5

How do I connect new units to Booking.com?

Accepted Answer

How to Connect New Rooms to the Booking.com Channel

If you’ve created new rooms on the Booking.com channel and want to connect them to AlohaPro, follow these steps:

Step 1 - Access Your AlohaPro Account

Log in to your AlohaPro account.

Go to the left-hand menu and select Channel Manager.

Step 2 - Go to the Channels Section

In the menu, select Channels.
Choose the Booking.com channel from the list of connected channels.
Select Actions and then Edit.

Step 3 - Perform the Mapping

Ensure you are in the correct property section.

Locate the Mapping option.
The new rooms you added should appear as Unmapped or Not Mapped.

Step 4 - Perform the Connection

A list of Booking.com rooms will appear.

Select the corresponding Booking.com room you want to map to the new room in AlohaPro.
Ensure that the room type and rate match between AlohaPro and Booking.com to avoid availability or pricing errors.

Step 5 - Save Changes

After selecting the corresponding rooms, click Save to confirm the mapping.

Review all mappings to ensure they are correct.

Step 6 - Sync the Information with the Booking.com Channel

After saving changes, make sure to perform a Full Synchronization with the Booking.com channel.

This sync will update the availability, rates, and restrictions of the mapped rooms.

Step 7 - Verify the Mapping

Go back to the AlohaPro dashboard and verify that all rooms are correctly

Question 6

How Do Discount Coupons Work in Aloha?

Accepted Answer

Discount coupons allow you to apply special discounts to reservations made exclusively from the Front-End (FE). When creating a coupon, you can define different rules and conditions to control how and when it can be used.

Below is a clear explanation of each part:

${color}[#000000](Coupon Code)

This is the identifier of the coupon. It must be created manually by you (for example: SUMMER10, DISCOUNT25, etc.).

${color}[#000000](Type of Discount)

You can choose how the discount will be applied:

Fixed amount (e.g., 20 USD off)
Percentage (e.g., 10% off)

${color}[#000000](Usage Limit)

Here you define how many times the coupon can be used in total.

For example:

1 time: one-time coupon
10 times: can be used for 10 different reservations

${color}[#000000](Validity Type)

This defines when the coupon is valid. There are two options:

A. Valid Until

Allows you to set a deadline. After that date, the coupon will no longer be active.

Example: If you select valid until December 31, the coupon will only work up to that day.

B. Valid Between

Allows you to define a specific date range in which the coupon will be valid based on the stay dates of the reservation — not the date the reservation is created.

Example 1 — Coupon is valid

The coupon is valid from December 1 to December 31. Today is September 20. You create a reservation from December 5 to December 10. ➡️ The coupon is valid bec

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