Q: Step 5: Enter a Payment Method on Your Website

Set Up Payment Methods Follow these steps to configure payment methods on your website: <ol> <li>Access Payment Methods</li> </ol> In the left sidebar menu, select Manage System and then Payment Methods. <ol start="2"> <li>Enter Payment Details</li> </ol> <ul> <li>Add the details of the different payment methods you wish to offer on your website, such as bank transfers or card payments.</li> </ul> <ol start="2"> <li>Activate and Update</li> </ol> <ul> <li>Once you've entered the information, activate the selected payment method and click Update.</li> </ul> Now your guests will be able to easily make payments through your website when they book a stay!

Question 1

How Taxes Work in Aloha

Accepted Answer

To manage taxes correctly, it is essential to know who is responsible for paying them: the national guest, the international guest, or both. Having clarity on this information is crucial to setting up taxes accurately in your system.

Step 1 - Access the Tax Configuration Module

To adjust taxes in the platform, go to the Manage System section > Tax Configuration, where you can define specific rules according to current regulations and the characteristics of your guests.

Step 2 - Enable the Tax Module

This section will be disabled by default. Therefore, if you want your reservations to reflect the corresponding tax, you need to enable it. To do so, simply select the Enabled option within the Tax Configuration. This will ensure that taxes are applied correctly to each reservation.

Step 3 - Specify Who Pays the Taxes

Next, you need to specify who will be responsible for paying the taxes: a national guest, an international guest, or both. This configur

Question 2

How to Add Services to Reservations

Accepted Answer

Steps to Add Services to Your Reservations

Step 1: Access the Calendar View

Go to the Calendar View in Aloha Pro.
Select the reservation to which you want to add services.

Step 2: Add Services

Click on the "Services" tab.
Enter the name of the service (e.g., laundry) and the corresponding charge.
Click "Save". The total amount to be paid will automatically update to reflect the added service.

Step 3: Remove Services

To remove a service, click the minus (-) symbol next to the service you want to delete.
Confirm the deletion to remove the service from the reservation.

You can add as many services as needed for each guest.

Question 3

Creating Smart Rules for Rate Increase

Accepted Answer

In Aloha, you can set up rate increase rules for your pricing plans. This allows you to adjust prices according to high-demand seasons, such as Christmas or New Year.

Multiple Seasons, Multiple Rules

Each increase rule you create will apply to all pricing plans within a unit of accommodation. For example, if you have pricing plans for Booking, Airbnb, and Expedia, the applied rule will increase the price across all those channels simultaneously. If you only have one pricing plan, the rule will only affect that specific plan, and you can also choose if it should apply to your web rates.

Steps to Create the Rate Increase Rule:

Go to Pricing Plans:

Access the "Pricing Plans" section and select "Smart Rules." Choose the unit for which you want to create the rate increase rule.

Distinct Name:

Assign a name to your rule for easy identification. Examples: “High Season Christmas” or “Carnival.”

Date Range:

Define the period during which the rate increase rule will apply.

Rate Increase Percentage:

Select the percentage increase you want to apply and click "Submit."

Coming Soon:

The feature to select specific days within the range will be available soon, allowing you to adjust rates only on specific days.

Question 4

How to View a Guest's Credit Card Details on Booking through Aloha

Accepted Answer

In Aloha, when a reservation is received, you can view basic guest information, such as the payment method and contact information. Much of the guest's data arrives encrypted — for example, their email appears as @guest.booking.com, so you won’t receive their direct email. However, accessing a guest’s credit card details requires following specific steps through Booking’s extranet or the Pulse app.

Here’s a guide on how to access this information and the associated security requirements.

Steps to View a Guest’s Credit Card Details in the Booking Extranet:

Log into the Booking extranet using your credentials.
Go to the Reservations section.
Select the specific reservation by clicking on the guest’s name or the reservation number.
Click on View credit card details.
Re-enter your username and password to confirm access.

Important: Credit card details are available only a maximum of three times and up to 10 days after the reservation’s cancellation or the guest’s check-out. Additionally, the CVC code is visible only once.

Steps to View Credit Card Details in the Pulse App:

Open the Pulse app on your mobile device.
Go to the Reservations or Home tab and select the reservation in question.
In the Payment - Credit Card section, select View credit card details.
Re-enter your username and password to access the payment information.

Issues Accessing Credit Card Deta

Question 5

Step 5: Enter a Payment Method on Your Website

Accepted Answer

Set Up Payment Methods

Follow these steps to configure payment methods on your website:

Access Payment Methods

In the left sidebar menu, select Manage System and then Payment Methods.

Enter Payment Details

Add the details of the different payment methods you wish to offer on your website, such as bank transfers or card payments.

Activate and Update

Once you've entered the information, activate the selected payment method and click Update.

Now your guests will be able to easily make payments through your website when they book a stay!

Question 6

How to Change Payment Status

Accepted Answer

In AlohaPro, you can easily manage the payment statuses of your reservations. Here are the key steps:

Access the Reservation:

Go to the Calendar View in AlohaPro.
Select the corresponding reservation.

Edit the Paid Amount:

Hover over the reservation and click on the "Paid" option.
Enter the amount paid by the guest. For example, if the guest paid half of the total amount, enter that amount and click "Pay."
The reservation will change to yellow, indicating a partial payment.

Record the Full Payment:

If the guest has made the full payment, enter the full amount and select the payment method.
Click "Save." The system will record the full payment, and the reservation status will change to "Paid," with the outstanding balance showing as zero.

Payment History:

You can view the payment history in the corresponding section within the reservation. This will allow you to keep a detailed record of the payments made.

These steps will help you effectively manage the payments of your reservations, keeping the information updated and streamlining the management of your accommodation.

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