• How can i add a direct booking reservation?

  Please follow these simple steps to add a direct booking reservation: Step 1: Navigate to the Bookings tab in the Aloha menu Step 2: Fill out the necessary reservation information in the Add Booking pop up, then click save to add the reservationFew readers

• How can I download all the reservations?

  Please follow these simple steps to download all the reservations: Step 1: Navigate to the Bookings tab in the Aloha menu, then click the export button icon with the box and down arrow Step 2: Choose the appropriate settings in the Export pop up window then select Export to downloadFew readers

• How can i add a service to a reservation?

  Please follow these simple steps to add a service to a reservation: Step 1: Navigate to the Calendar Mode in the Aloha menu Step 2: Next, click on the desired reservation to reveal the pop up window with reservation details and select + Add service Step 3Few readers

• How can i delete a direct booking?

  Please follow these simple steps to delete a direct booking: Step 1: Navigate to the Bookings tab in the Aloha menu, then hover over the desired reservation you wish to delete Step 2: Select Delete Booking, then confirm in then confirm in the pop up window by clicking Delete (https://storage.crisp.chat/users/helpdesk/website/-/5/5/d/6/55d6689d85507000/scr-20251024-nqmpFew readers

• How do I make a group reservation?

  Please follow these simple steps to create a group reservation using the individual or group booking options: Individual booking: The reservation will be managed independently in the system, meaning it will create 2 reservations simultaneously with all the same guest info and a total price. Group booking, duplicate the same booking: The reservation will be managed under one guest with the same occupancy and nightly price. For eFew readers

• How can I extend or shorten a reservation?

  Please follow these simple steps to extend or shorten a stay: Step 1: Navigate to the Calendar Mode in the Aloha menu Step 2: Hover over the reservation you would like to extend or shorten, and click on the small dots that appear on the side of the reservation box to drag and drop the reservation to your desired dateFew readers

• How can I change the payment status of a reservation?

  Please follow these simple steps to change the payment status of a reservation: Step 1: Navigate to the Calendar Mode in the Aloha menu Step 2: Hover your mouse over the reservation to allow the pop up to appear, then click the right box where the payment status is located. Select desired status and if selecting paid then you must choose which method was used to finalize status (https://storage.crisp.chat/users/helpdesk/website/-/5/5/d/6/55d6689d85507000/scr-20251024-nfoc14flo9kFew readers

• Create electronic documents from a reservation

  You can now create electronic documents (invoice, receipt, credit note, among others) directly from any reservation, without manually entering the information. The system automatically transfers all relevant reservation data to the document form, allowing you to simply review the information and confirm its creation. How does it work? Open the reservation from the calendar or the reservations list. Click on the reservation’s three-dot menu. Select the option Create electronic dFew readers

• Change confirmation modals in the booking calendar

  New confirmation modals were implemented when making changes in the booking calendar, with the goal of preventing accidental modifications and ensuring users have full clarity and control before applying any change. These prompts allow validation of sensitive actions that previously could be executed without explicit confirmation, reducing the risk of operational errors in day-to-day management. Three initial confirmation modals were added: Confirmation when changing the unit of a reservaFew readers

• Guest count by type

  You can now easily adjust the number of adults and children in a reservation using the increase and decrease buttons. It is no longer mandatory to first add each guest’s information in order to increase the count. This makes the process faster and more flexible: you can update the number of guests whenever needed and then, if applicable, complete each guest’s information later, or let the digital check-in fill in that information for you. (https://storage.crisp.chat/users/helpdesk/website/Few readers

• Add Store items from the reservation details

  It is now possible to add Store items directly from the reservation details, making it easier to manage consumptions and additional services associated with a stay. This improvement allows the creation of Store items for internal use, which do not necessarily need to be displayed on the public website. This way, operational products or services can be managed without mixing them with items intended for direct guest sales (for example, avoiding showing a tour alongside simple products like beverFew readers