How Taxes Work in Aloha
To manage taxes correctly, it is essential to know who is responsible for paying them: the national guest, the international guest, or both. Having clarity on this information is crucial to setting up taxes accurately in your system.
Step 1 - Access the Tax Configuration Module
To adjust taxes in the platform, go to the Manage System section Tax Configuration, where you can define specific rules according to current regulations and the characteristics of your guests.Poucos leitoresHow to Add Services to Reservations
Steps to Add Services to Your Reservations
Step 1: Access the Calendar View
Go to the Calendar View in Aloha Pro.
Select the reservation to which you want to add services.
Step 2: Add Services
Click on the "Services" tab.
Enter the name of the service (e.g., laundry) and the corresponding charge.
Click "Save". The total amount to be paid will automatically update to reflect the added service.
Step 3: Remove Services
To remove a service, clickPoucos leitoresHow to View a Guest's Credit Card Details on Booking through Aloha
In Aloha, when a reservation is received, you can view basic guest information, such as the payment method and contact information. Much of the guest's data arrives encrypted — for example, their email appears as @guest.booking.com, so you won’t receive their direct email. However, accessing a guest’s credit card details requires following specific steps through Booking’s extranet or the Pulse app.
Here’s a guide on how to access this information and the associated security requirements.Poucos leitoresHow to Change Payment Status
In AlohaPro, you can easily manage the payment statuses of your reservations. Here are the key steps:
Access the Reservation:
Go to the Calendar View in AlohaPro.
Select the corresponding reservation.
Edit the Paid Amount:
Hover over the reservation and click on the "Paid" option.
Enter the amount paid by the guest. For example, if the guest paid half of the total amount, enter that amount and click "Pay."
The reservation will change to yellow, indicatiPoucos leitoresHow to Set Up the Reservation Notification Email
Access Your AlohaPro Account:
Log in to your AlojatePro account with your credentials.
Go to "Manage Website":
From the main menu, select the “Manage Website” option.
This section allows you to manage visible details on your website, including the contact email.
Locate the Email Section:
Look for the field designated for the contact email in the header settings. This email will appear on your website as the primary contact method for your cliPoucos leitoresHow to add or delete a direct booking
Aloha Pro offers two main methods to manage your bookings: through the Calendar View and the Reservations section. Below is a detailed guide to help you efficiently add, edit, and delete bookings in both views.
How to add a booking in the Calendar View
Access the Calendar View
Go to the Calendar View from the main menu.
Select dates and property
Choose the desired dates and the property you will use.
Choose an action
A pop-up window will appear asking yPoucos leitoresBookings Management: Detailed Information and Functionalities
On the Bookings Management page, you can view all bookings for a selected property or across all properties. Below is a breakdown of each element on the page to help you efficiently manage and review key details of each booking.
1. View Booking
Click “View” to open a sidebar showing the details of the selected booking.
2. Booking Details
(https://storagePoucos leitoresDirect Bookings: How to Add a Reservation
Adding a Reservation from the All Reservations Section:
Add a Reservation:
Click the “+ Add” button in the top-right corner.
Enter Reservation Information:
If it’s a new guest, click “Add New Guest” and fill in all the required information.
If it’s a returning guest, filter by their name and select it. Their details will automatically populate.
Complete the Details:
Enter the number of adults, children, total amount of the reservation, and save tPoucos leitoresHow to Extend or Shorten a Stay
To extend or shorten a reservation in AlohaPro, follow these steps:
Calendar View:
Go to the calendar view and hover over the reservation you want to modify.
Modify Duration:
Extend: If the guest wants to stay longer, simply drag the reservation to extend it.
Shorten: If the guest decides to leave earlier, shorten the reservation.
Alternative Option:
Select the reservation and click on the pencil icon next to the dates.
Edit the dates to extendPoucos leitoresHow can I download all the reservations for my property?
To download the information for all your reservations, follow these simple steps:
On the left sidebar menu, select "Reservations."
Filter the reservations by the desired dates. For example, if you want to see reservations from the last 3 months or the last 12 months, select the start and end dates in the calendar filter.
Click on "Search."
Once the filter is applied, all the reservations within the selected dates will appear.
Next to the dates, you will see the image of a file. CPoucos leitores
