> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.aloha.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I connect my Booking.com account?

# Please follow these simple steps to connect your Booking.com account:

| UNITS MUST BE CREATED IN BOOKING.COM FIRST, THEN YOU MAY CONNECT THEM TO THE CORRESPONDING UNIT THAT HAS BEEN CREATED IN THE ALOHA PLATFORM.

### STEP 1: 

* **Log in to Booking.com Extranet**
* **Go to the Connectivity Settings - **In the menu, select **Account **and** **then **Connectivity Provider**
* **Choose Your Channel Manager - **Click on Search and search Channex, then click Next
* **Accept to the service agreement - **Booking.com will ask you to confirm you want to connect your property to the chosen provider, click Yes, I accept to confirm

### STEP 2: **Go to the Channel Manager section in the Aloha Pro main menu, then select the Channels option. Click Create button.**

![](https://storage.crisp.chat/users/helpdesk/website/-/5/5/d/6/55d6689d85507000/scr-20250919-lpuo_9v4mwf.png)
### STEP 3: ** A Create Channel pop-up will appear, next select the General Settings tab where you will then choose Booking.com from the drop down menu. Fill out the necessary information found in your Booking.com account, then click Next at the bottom of the pop-up to proceed with the Mapping section to connect each corresponding unit in Booking.com to the ones in Aloha.**

* **Channel**: Type and select **Booking.com**.
* **Title**: Enter a custom name to identify this connection; usually, it’s simply **Booking**.
* **Currency**: Select the corresponding currency used in Booking.com.
* **Hotel ID**: Enter the property ID (Hotel ID) you copied earlier from Booking.com.

If you didn’t copy it earlier, you can find it here.

Click the **Test Connection** button to verify if the property is ready for mapping. If successful, a green checkmark will appear to the left of the button.

Once the settings are complete and the test connection is successful, you can proceed with mapping.

### Booking.com Mapping

Go to the **Mapping** section.

It’s crucial to map all rate plans, as any unmapped rate plan or room will cause issues later. If a rate plan or room is no longer needed, it’s better to remove the room from the Booking.com extranet.

On the left, you'll see all the rooms and rates in the channel, and on the right, you can see what’s mapped.

The room type names from Booking.com are their default names. If you’ve added a custom name in the extranet, they won’t be visible. That’s why we’ve also provided the room ID after the text.

Once mapping is complete, save the channel by pressing the **Save** button at the bottom.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/5/d/6/55d6689d85507000/scr-20250919-lrdi_t8vz8s.png)
## Activate the Connection

The pop-up window will close, and you’ll need to activate the channel:

* Go to **Actions 🔽** and select **Activate**.



## Final Configuration: IMPORTANT

After completing the above steps, perform the following three actions, which are done only once when you first connect and map the channel:

1. **Full Synchronization:**

* Go to **Actions 🔽**, select **Full Synchronization**, and click **OK**.

2. **Extract Future Reservations:**

* Go to **Actions 🔽**, select **Extract Future Reservations**, and click **OK**.

3. **Full Sync**