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Guide to Integrate Whatssap Business Account to Aloha Pro

Step-by-Step Guide to Setting Up the Whatssap Business Account's Integration

💡 What is this integration for?

Connecting WhatsApp Business with Aloha Pro allows you to send and receive messages directly from the platform, automate guest communications, and centralize all conversations in one place.

This guide will take you step-by-step through the entire connection process. You only need your Facebook/Meta Business account and about 15–20 minutes.

⚠️ Before you begin, ensure you have:

✓ An active Facebook account with Admin access to the business.

✓ A phone number available (that is not yet registered on WhatsApp Business).

✓ Access to that number to receive an SMS verification code.

✓ A credit or debit card (Visa or Mastercard) for the Meta payment method. |

Process Overview

The complete process is divided into 4 major stages:

Step 1: Log in with Facebook in Aloha Pro. Authorize the connection with your Meta account from the WhatsApp Messages section.
Step 2: Configure your WhatsApp Business Account in Meta. Create or select the business portfolio, the WhatsApp Business account, and the phone number.
Step 3: Verify your phone number. Meta will send you a 6-digit SMS code to confirm ownership of the number.
Step 4: Add a payment method in Meta. Necessary for Meta to activate your account so you can send messages at scale.

Step 1 — Log in to Aloha Pro

1.1 Go to the WhatsApp Messages section

In the Aloha Pro side menu, click on Communication and then WhatsApp messages. You will see a screen with the Login with Facebook button.

You will see a screen with the Login with Facebook button. Click the blue button.
A pop-up window will open with the Meta login portal.

1.2 Log in with your Facebook account

Enter the email (or mobile number) and password for your Facebook account and click Log In.

🔐 Two-Factor Authentication: If you have two-step verification enabled on Facebook, the system will ask for the 6-digit code from your authentication app (Google Authenticator, Duo Mobile, etc.). Enter it and continue.

Step 2 — Configure your account in Meta

Once authenticated, Meta will guide you to connect your business assets. Follow these sub-steps:

2.1 Read and accept terms

A welcome screen will appear explaining the integration's capabilities. Read the terms and click Continue.

2.2 Select or create a Business Portfolio

You will see the screen "Select the business assets you want to share with Aloha Pro."

If you already have a portfolio, select it from the Business Portfolio dropdown menu.
If you don't have one, leave the option Create a business portfolio and move forward.

ℹ️ What is a Business Portfolio? It is the main container for all your Meta assets (Facebook pages, Instagram accounts, WhatsApp accounts). If you already use Facebook Ads, you likely already have one.

2.3 Select or create a WhatsApp Business Account

In the WhatsApp Business Account field, choose between:

An existing account.
Creating a new one by selecting Create a WhatsApp Business account. Click Next.

2.4 Enter business information

Business Display Name: Must be related to your business portfolio.
Category: Select Hotel and lodging from the dropdown list.
Country: This will auto-fill based on your account settings.
Website: Fill this with your domain or the one provided by Aloha Pro.
Timezone: Select your local timezone (e.g., America/Santiago). Click Next.

Step 3 — Add and Verify the Phone Number

3.1 Choose how to identify the number

Meta will offer two options:

Use only a display name: Does not require a real number. ⚠️ Requires Meta review (up to 1 business day).
** ✅ Add a new number (Recommended): **Register a real phone number. ✓ Immediate activation after verification.

3.2 Enter the phone number

Only if you decided to move forward with "Add a new number" :

Select the country prefix (e.g., US +1, CO +57).
Enter the phone number.
Choose verification method: Text Message (recommended) or Phone Call. Click Next.

3.3 Enter the verification code

Enter the 6-digit code sent via SMS.
Click Next to complete verification.

⏱️ Didn't receive the code? Wait 60 seconds and click "Request a new one." If the problem persists, check the number or try the Phone Call method.

3.4 Review permissions and confirm

Review the permissions Aloha Pro will have (Managing accounts, accessing conversations, etc.) and click Confirm.

✅ Successful connection! You will see the "Your account is connected" screen. Your WhatsApp Account will appear under Assets created successfully. The next step is to add a payment method—click on Add payment method.

Paso 4 Add a Payment Method in Meta

Meta requires a valid payment method to send bulk messages. This is managed by Meta, not Aloha Pro.

Why does Meta ask for a credit or debit card?

By connecting WhatsApp Business through Meta's API, you are accessing the WhatsApp Business Platform—a messaging tool at scale designed for medium and large businesses. Unlike the free WhatsApp Business app (limited to a single device), the API allows you to automate messages, integrate with systems like Aloha Pro, and communicate with thousands of guests in a centralized way. This service is managed and billed directly by Meta, not by Aloha Pro. This is why it is mandatory to register a payment method in your Meta Business account.

What exactly does Meta charge?

Since July 2025, Meta has applied a billing model per delivered template message, divided into four categories:

Marketing — promotional or acquisition messages (the most expensive).
Utility — booking confirmations, reminders, payment notifications.
Authentication — verification codes (OTP).
Service — replies to messages initiated by the guest.These are completely free within a 24-hour window.

The good news: if a guest writes to you first (as usually happens in the hospitality sector), that conversation has no cost. You only pay when you are the one initiating the message with an approved template. Exact values by country are available in Meta's official documentation.

💡 Aloha Pro does not receive or process any charges. All billing occurs directly between you and Meta through the payment method you configure in Meta Business Suite.

4.1 Access Meta Billing and Payments

Click the Add payment method button in the confirmation window (previous step 3.4) or go to Meta Business Suite → Settings → Billing & payments.

4.2 Set location and currency

Select location (e.g., Chile) and currency. Recommended: US Dollar (USD).
Check the timezone and click Next.

⚠️ Important: Location and currency CANNOT be changed once set.

4.3 Select payment type

Choose Debit or credit card (Visa or Mastercard) and click Next.

4.4 Enter card details

Fill in the Name, Card Number, Expiration Date, and CVV. Click Save and then Done.

4.5 Verify the payment method in the WhatsApp account

To confirm that the payment method was correctly linked to your WhatsApp Business account:

Go to Meta Business Suite → Settings → WhatsApp Business Accounts.
Select your account.
In the right column, check the Payment method section. It should show the registered card.
If "No payment method found" appears, click Update payment method, select the existing card, and confirm.

💡 Pro Tip: Access Payment Methods directly In Meta Business Suite, go to Billing & payments → Payment methods → WhatsApp Business Accounts tab. There, you will see the card associated with each account. If it appears as "Alternative," click on the three dots (...) to set it as the default.

Final Result — WhatsApp Business Connected

Return to Aloha Pro → Communication → WhatsApp messages. You should see:

Indicator	Expected Value
Screen Title	Your property name (e.g., AquaMar Hostel)
Phone Number	Your registered number
Status Tag	✅ WhatsApp Business connected

Frequently Asked Questions

Can I use my personal WhatsApp number?

Not recommended. You would have to unlink it from your personal app and would lose previous chat history.

¿What if I select the wrong currency?

You will have to create a new WhatsApp Business account. It cannot be changed.

The account says "Unverified" in Meta. Is that a problem?

Not initially. Business verification is optional at first and only affects daily message limits.

Why is my payment method "Alternative"?

It means another method is set as default. Click the three dots (...) and select "Set as default."

📞 Need additional help?

If the screen doesn't match this guide, contact our support team via the Live Chat icon in Aloha Pro. |

Updated on: 19/02/2026

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